Ticket Investigations Officer

Role: Ticket Investigations Officer

Salary: £27,000 per annum

Hours: Full time, 35 hours per week

Location: American Express Stadium, Brighton

Contract Type: Permanent

Deadline Day: 22^nd May 2025

Start Date: From 1^st July 2025 (pending completion of safer recruitment checks)

About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Play your part in keeping matchdays fair

This new role will help reduce the misuse and unauthorised sale or resale of tickets and memberships. The successful candidate will lead investigations regarding breaches of ticketing terms and conditions, working with the Ticketing, Supporter Services, Operations and Legal teams. You will play a key part in identifying patterns of suspicious activity, by analysing data for ticket purchases. You will also manage all administration in the ticketing investigation and sanction process, including logging incidents, and keeping all systems updates.

To find out more about this role, click here to read the job description

Your background

This role is perfect for someone who is detail-oriented with outstanding written communication skills. As you will be handling sensitive and confidential information, a high level of professionalism is essential. The workload will be busy, leading multiple investigations at the same time, so you must have excellent prioritisation skills.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

🔵 Treat People Well

⚪ Exceed Expectations

🔵 Aim High. Never Give Up

⚪ Act with Integrity

🔵 Make it Special

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

🥗 Complimentary breakfast and lunch at both sites

🏝️23 days holiday rising with length of service (pro rata for part time staff)

⚡Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!

👶 Enhanced family policies

🏋️‍♀️Access to a gym and padel court at our training ground

🎫 Priority access to match tickets and access to free WSL tickets for 2024/25 season

🎓 In-house training programme and CPD opportunities

💰 Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [email protected]

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.