Hospitality Manager

Scottish Gas Murrayfield is a destination venue genuinely rooted in its community for everyone to enjoy 365 days a year. The Murrayfield Experience at Scottish Gas Murrayfield stand for excellence in hospitality, making it a premier destination for sports and entertainment in the UK.

You will be part of The Murrayfield Experience’s Sales & Marketing Team and uphold the Team Ambition: PASSION – PURPOSE – PRIDE.

The Hospitality Manager is responsible for leading the operational delivery of all Match days and Special Event days Hospitality at Scottish Gas Murrayfield. The role requires a hands-on approach in ensuring seamless event execution, working closely with the Operations General Manager & Hospitality Events Sales team, catering, and operations to deliver exceptional guest experiences.

Working pattern: 5 days out of 7. Working in the weekends required.

What you’ll be doing…

• Oversee all on-site match day and special event hospitality operations, ensuring high service standards.
• Develop and manage SOPs to ensure efficiency and service consistency.
• Ensure staff appearance aligns with company uniform standards.
• Deliver timely services as per event schedules and function sheets.
• Conduct and document health & safety and event day briefings; allocate staff duties accordingly.
• Align staffing with business needs and manage labour costs; ensure proper inductions with Staffing & Compliance Manager.
• Support Conference & Meeting Operations Manager with day-to-day events (conferences, exhibitions, corporate dinners, etc.).
• Recruit, train, and lead the Hospitality team, managing performance and providing guidance.
• Ensure compliance with all H&S regulations alongside the Staffing & Compliance Manager.
• Monitor and manage stock and ordering to maintain quality within budget.
• Assist Hospitality Sales in planning events, managing logistics effectively.
• Coordinate on-site operational activities as required.

What can you bring?

• Proven experience in conference and event operations within hospitality or venue settings
• Strong leadership and team development skills
• Excellent client-facing and interpersonal abilities
• Highly organized; able to manage multiple events concurrently
• Experience managing budgets, including staffing and operational costs
• Strong verbal and written communication skills
• Adaptable in fast-paced, high-pressure environments
• Solid understanding of H&S regulations in the events industry

Even better if!

• Experience in large-scale, multi-purpose venues
• Familiarity with CRM/event management software
• Knowledge of the Scottish corporate/events market
• Background in catering and hospitality coordination

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work
• Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
• Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
• Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
• Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
• Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
• Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
• Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
• Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadium
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 87% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality

At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all.

Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!

By celebrating equality and diversity we’ve created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.

If you need any support or adjustments during the application process, just let us know. We're happy to help.

Interested? Click ‘Apply now’