CRM System Analyst

CRM System Analyst – Fixed-Term Contract
📍 [Macclesfield / Hybrid Working] | ⏱️ [6-Month FTC] | 💼 Competitive Salary + Benefits

Are you a CRM specialist who thrives on solving complex problems, building stakeholder relationships, and driving system transformation?

We’re looking for an experienced CRM System Analyst to join our team on a fixed-term basis and take the lead in ensuring our Microsoft Dynamics CRM platform is delivering maximum value. You’ll play a pivotal role across two major projects focused on customer retention and legal compliance, working closely with teams across the business to align our CRM strategy with organisational goals.

This is a great opportunity to work in a collaborative, agile environment where your input will directly shape how we manage customer data, streamline processes, and ensure legal and operational compliance.

If you enjoy working at the intersection of people, process, and technology, and you want to contribute to projects with real organisational impact, we’d love to hear from you.

Apply today and help shape the future of how we connect with our customers and manage our data.

What you'll be doing…

• Leading the analysis, configuration, and enhancement of Microsoft Dynamics CRM
• Collaborating with stakeholders to translate business needs into CRM functionality and workflows
• Supporting the delivery of two major projects (Retention & Legal) with clear CRM objectives
• Overseeing CRM data quality, data governance, and compliance standards
• Using DevOps practices to manage change, deployment, and system reliability
• Working closely with IT, compliance, marketing, and customer operations teams to ensure CRM effectiveness
• Acting as the subject matter expert on all things CRM, advising stakeholders and end users alike

What can you bring?

• Proven experience in a CRM System Analyst or similar role, ideally within a transformation setting
• Deep knowledge of Microsoft Dynamics CRM (Sales/Customer Service modules a bonus)
• Experience working with DevOps tools for managing change and deployments
• Strong data management capabilities, including data governance, migration, and cleansing
• Excellent stakeholder and relationship management skills – you're credible, collaborative, and clear
• A solutions-oriented mindset with the ability to balance technical requirements with business priorities

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work
• Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
• Holiday Allowance: Start with 31 days of holiday to relax and recharge, increasing to 33 days after two years of service
• Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
• Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
• Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
• Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
• Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
• Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadium
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 87% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality

At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all.

Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!

By celebrating equality and diversity we’ve created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.

If you need any support or adjustments during the application process, just let us know. We're happy to help.

Interested? Click ‘Apply now’