General Assistant

Working Pattern: Monday – Friday, 40 hours per week
Location: BT One Braham - 1 Braham Street - E1 8EE - London
Reports To: Catering Manager / Assistant Catering Manager / Supervisor

Role Overview

As a Catering & Hospitality Assistant, you will play a key role in delivering exceptional service across all catering areas, including setting up counters and fridges to the highest standards. You will ensure customers are served in a friendly and efficient manner while supporting all aspects of daily operations within the catering and hospitality team.

Key Responsibilities

Operational Responsibilities

• Prepare and serve high-quality beverages consistently for all customers

• Ensure food displays, counters, and fridges are well-presented and maintained

• Follow store procedures and operational flow for efficient service

• Rotate and store products according to food safety standards

• Perform cleaning tasks as outlined in the daily cleaning rota

• Adhere to cash handling procedures and till operations

• Assist with the upkeep of hygiene in food preparation and service areas

• Always wear the correct protective clothing and footwear

• Comply with all health, safety, and hygiene regulations

• Report equipment breakdowns or accidents promptly to management

• Attend all required training sessions and development opportunities

• Support the team in achieving sales targets and improving profitability

• Carry out any reasonable tasks as requested by management

Customer Service & Interpersonal Responsibilities

• Greet and connect with every customer in a warm, welcoming manner

• Identify customer needs and make appropriate product suggestions

• Offer product demonstrations and samples using brewing equipment

• Respond to customer requests promptly and thank them after service

• Communicate clearly and professionally with both customers and colleagues

• Maintain high standards of personal hygiene and professional appearance

• Ensure uniform is clean, presentable, and worn correctly

• Report customer feedback, comments, and complaints to the Catering Manager

• Share new ideas or suggestions with the management team

• Attend team meetings, reviews, and ongoing training sessions regularly

Required Skills & Attributes

Operational Skills

• Product Knowledge

• Food Safety Awareness

• Attention to Detail

• Efficiency and Time Management

• Basic Technical Knowledge (equipment use, cash registers)

Interpersonal Skills

• Effective Verbal and Non-Verbal Communication

• Team Player Mentality

• Customer-Centric Attitude

• Flexibility and Reliability

• High Standards of Personal Hygiene

Preferred Qualifications & Experience

• Previous experience in a catering, hospitality, or barista role (desirable)

• Basic Food Hygiene Certificate or willingness to obtain

• Confidence in handling customer-facing situations in a fast-paced environment