Customer Experience Team Member

We have the opportunity for Full-Time staff to join our Customer Experience Team at our Head Office in Livingston.

Full Time is 37.5 hours a week and 5 days from 7. There will be the requirement to work evenings and weekends.  We are open 8am until 8pm Monday to Friday, 9:30am - 5pm Saturday and 10:30am - 5pm on Sunday.  During peak times we will extend our opening times.

The schuh customer experience department is a fast paced environment where the customer always comes first. We believe every customer should leave us thinking WOW!

 As a company we lead the way with our customer service effort and believe this is what sets us apart from others. So if this is something you are interested in, full training will be provided – we want to hear from you!

The Person:

·We're looking for someone with positivity, enthusiasm and a passion for great customer service.

·We need people to work and communicate effectively as part of a team.

·We are always looking for confident and hardworking individuals.

·Genuine and honest people will excel with us.

 The Role:

·Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality. You will be expected to:

·Deal with service related queries through various social media platforms including WhatsApp.

·Effectively engage with customers via our video and text chat services.

·Deal efficiently and professionally with customers via phone and email.

·Help our high street stores with any problems or queries.

Extensive training is completed in the office therefore candidates must be able to travel to our Livingston Head Office.