Control Room Advisor - Relief

We are seeking Relief NOC Advisors to join our Network Operations Centre (Control Room) team. You’ll be at the heart of our operations monitoring CCTV and alarms, dispatching mobile teams, and supporting live incidents across a wide client base. This role is ideal for those with strong attention to detail, clear communication skills, and the flexibility to work varied shifts on a zero-hours basis.

Job Title: Control Room Advisor - Relief known as NOC Advisor internally (Zero Hours)
Pay Rate: £13.74
Shift Pattern: Variable, including days, nights and weekends
Location: Chatham, Kent (HQ)
Role Requirements: Valid SIA CCTV Licence

Benefits Include:

• Financial support for SIA Licensing and renewals
• Company Pension Scheme
• Life Assurance benefits
• Employee referral scheme
• Career progression, training, and development opportunities

Additional benefits via our ReWard membership:

• Discounted gym memberships
• Savings at major retailers and travel providers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 Employee Assistance Programme

Main Duties:

• Monitor multiple CCTV systems and alarms across client premises
• Respond to alerts and dispatch mobile officers as needed
• Maintain accurate logs and incident records using control room software
• Liaise with clients and internal teams professionally
• Follow strict data protection and escalation protocols
• Deliver clear and detailed handovers between shifts

Must Haves:

• Valid SIA CCTV Licence
• Experience in a control room or security coordination role 
• Strong verbal communication and written reporting skills
• Ability to remain calm, alert, and responsive during critical incidents
• Tech-savvy with basic IT knowledge (incident logging, CCTV software, emails)
• Flexible, reliable, and able to cover shifts at short notice
• A team player with the confidence to make independent decisions

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
 
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.