Ethernet Delivery Coordinator - Gamma Business
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Somos un tipo diferente de proveedor de comunicaciones. Leales. Solidarios. Confiables. A tu lado. Juntos, podemos lograr cosas extraordinarias: podemos ser #BuenosJuntos. 🌟
Ethernet Delivery Coordinator
(Hybrid Working - Manchester Office )
A bit about us 🏢
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
What will you be doing day-to-day? 📞
As an Ethernet Delivery Coordinator, you will be responsible for the delivery of Ethernet products to our partners, with a focus on providing an outstanding customer’s experience through the order journey.
Your key role will be as the interface between our suppliers and channel partners, managing communications about key milestones and progress of new orders and changes to existing services.
Key duties:
• Manage your individual workload of customer orders including complex deliveries
• Proactively assess risks and escalate to ensure customer’s services are delivered within SLAs and product scope
• Act as a key conduit between our suppliers, internal teams and channel partners – manage communication about order progress and milestones • Identify any critical issues and re-prioritise your tasks effectively
• Challenge and ask questions to provide service improvement ideas
• Work within a great team – supporting each other where needed and be confident asking questions
• Build strong relationships with contacts internally, from our suppliers and with our partners
What you’ll need 🚀
- Be a team player with a proactive mindset, driven to achieve individual and shared goals.
- Enthusiasm for delivering excellent customer service, taking the initiative to step outside of process where appropriate to provide quality support.
- Be able to constructively collaborate with suppliers and partners to achieve the outcome needed to deliver services effectively.
- Review, understand and confidently relay complex information through the supply chain, adapting your language or style to suit the needs of our suppliers and partners.
- Strong MS Office skills
- Excellent communication, both written and verbal
- Able to manage time well and remain organised
- Team player mentality
What do we offer? 💰
- 25 days holiday + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
Si crees que podrías encajar en Gamma pero no cumples con todos los requisitos, aún así te animamos a postularte, ¡ya que podrías ser la persona que estamos buscando! Gamma es un empleador que ofrece igualdad de oportunidades. Nos preocupamos por la inclusión y creemos en tener equipos diversos donde todos puedan ser su verdadero yo auténtico.
Valoramos a cada persona y su variedad de antecedentes y alentamos activamente a las personas de entornos subrepresentados a postularse. No discriminamos en base a características protegidas, por ejemplo, raza, color, religión, género, identidad o expresión de género, orientación sexual, origen nacional, genética, estado civil, discapacidad o edad. Somos un empleador que favorece a la familia con una cultura basada en la confianza, la autonomía y la flexibilidad para que puedas crear un equilibrio entre la vida laboral y personal y disfrutar trabajando aquí en Gamma.
Ten en cuenta que solo usamos agencias de reclutamiento registradas en nuestra lista de proveedores preferidos y, como tal, cualquier CV especulativo recibido no será considerado. Las agencias no pueden trabajar en este rol a menos que sean liberadas por el equipo de reclutamiento de Gamma.
Otros detalles
- Tipo de pago Salario
- Mánchester, Manchester, Reino Unido